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Return and Refund Policy

Refund or Replacement

This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms

This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein,

Exceptions to this policy Following cams will be covered under the policy provided here and through corresponding validation processes a product undelivered product/accessories missing c. wrong product/ delivered

Part 1- No replacement

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shell pre avail.

You can view the complete Est of non-refunded

Part 2-Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick up service is available at the new address During pick-up, your product will be checked for the following conditions:

Category and conditions
Correct Product

name/image/brand/ serial number/ article number/ bar code should match and MRP tag should be not clearly visible

Product

The product should be unused, unwashed, unsoiled, without any stains and with non- tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes Undamaged Packaging

The product's original packaging/box should be undamaged



Refund Policy

We strive to provide you with the best shopping experience and offer high-quality products. If you are not entirely satisfied with your purchase, we are here to help.

Refunds will be offered under the following conditions:
  • The product is defective, damaged, or not as described.
  • The product has not been used, altered, or damaged after delivery.
  • The request for a refund is made within 15 days from the date of delivery.

To initiate a refund, please mail us with your order details, including the reason for the refund request. We may require additional information or evidence, such as photographs, to process your refund.

Once your refund request is approved, we will provide instructions on how to return the product. You will be responsible for the return shipping costs, unless the product is being returned due to our error or a defective item.

Refunds will be issued in the original form of payment used for the purchase. Please allow 7 days for the refund to be processed and reflected in your account.



Return Policy

We accept returns for eligible products in accordance with the following conditions

  • The product is unused, undamaged, and in its original packaging.
  • The request for a return is made within 7 days from the date of delivery.
  • The product is not excluded from our return policy.

To initiate a return, please contact our customer support team with your order details and reason for the return. We may request additional information or photographs, if necessary.

Once your return request is approved, we will provide instructions on how to return the product. You will be responsible for the return shipping costs, unless the return is due to our error or a defective item.

Upon receiving the returned product and verifying its eligibility for return, we will process your refund or provide a replacement, as per your preference.

If a replacement product is not available, we may offer an alternative solution, such as a refund or store credit.

Exclusions

The following items are generally excluded from our refund and return policy

Damaged or Defective Products

If you receive a damaged or defective product, please mail us immediately with your order details and photographic evidence of the issue. We will assist you in resolving the problem promptly, either by providing a replacement or issuing a refund.

Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to

Modifications

We reserve the right to modify or update our refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any modifications constitute your acceptance of the revised refund and return policy.

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